Affiliate Operations Coordinator

Overview

‍We are seeking a highly motivated, organized and detail-oriented Affiliate Operations Coordinator to join our Affiliate Marketing team. This role forms the operational backbone of our affiliate projects, ensuring campaigns run smoothly, tracking is accurate, payments are timely, and results are delivered. You will work closely with the Head of Affiliates, CRM and Finance teams to provide essential operational support and insights that drive acquisition, revenue growth, and stronger partner relationships.

‍Key Responsibilities:

Affiliate Program Operations

• Set up and maintain campaigns, tracking links, postbacks, and promotional assets in the affiliate platform.
• Manage creative libraries (media, landing pages, newsletters) and ensure content is updated across all platforms.
• Monitor affiliate activity, flag performance issues, and resolve tracking or technical problems with internal and external teams.

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Reporting & Data Analysis

• Compile and distribute weekly and monthly performance reports.
• Track and analyze core KPIs (FTDs, NGR, commissions, conversion, ROI) to identify anomalies.
• Provide ad hoc reports and insights to support decision-making and strategy.

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Affiliate Support

• Act as first-line contact for partners, handling finance, technical, and operational queries.
• Manage the general support mailbox, forwarding where necessary and resolving day-to-day issues.
• Support onboarding of new affiliates including necessary due diligence, and conduct monthly partner check-ins to share updates and plans.

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Cross-Functional Collaboration

• Work with CRM and Operations to launch campaigns and promotions on time, providing performance updates.
• Coordinate with Product and Tech on tracking, reporting, and integration improvements.
• Collaborate with Finance to ensure smooth reconciliation, invoicing, and payments.

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Skills & Qualifications

• 1–2 years’ experience in affiliate marketing, operations, customer support, or digital marketing (iGaming preferred).
• Familiarity with affiliate tracking platforms (NetRefer, Income Access, Cellxpert, MyAffiliates or similar).
• Strong analytical skills - Excel/Google Sheets ability; experience with BI/reporting tools a plus.

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Career Path

• Affiliate Operations Coordinator → Affiliate Operations Manager
• Opportunity to transition into Affiliate Manager (partner-facing, revenue-driving role) based on performance and career goals.
• Long-term potential to progress into senior commercial or operational leadership roles.